F.A.Q.

Why should I register?

Membership of the site gives you access to a full range of information and services:

  • You can order any product with just one click, without ever having to fill in all your personal data;
  • You can track the status of your order without having to call the Customer Relations Department within our company, saving you time;
  • You can give product rating;
  • You can get customized information based on your shopping lists and specific interests;


How do I register?

In the menu bar at the top of our site click on the "Create account" button and fill in the fields with your first name, first name, your e-mail address and choose a password for the new account. Then press the "Register" button and you will soon receive a confirmation message at the email address you used to register.

 

What happens to my personal data?

We respect the privacy policy stated on the site. We will not provide personally identifiable information to third parties, unless expressly accepted by you or if this is necessary to comply with the law and court procedures in place in Romania.

 

How do I order?

Through the store you can order online the products you want, pay by payment order or by card. This saves you time and money. Every product you want to buy must be added to your shopping cart. Next to each product there is a "Add to Cart" button that will add your selected product directly to your shopping cart.

The moment you want to complete the order, click the "View Cart" button. This step will take you to a window where you fill in your personal details, the billing address, and you'll choose the payment method. After completing all this information, you will receive an order confirmation email. Once completed, this data will remain on your account and you will not need to re-enter it for a new order unless you want to change it (example: another delivery address).

 

Can I order by phone?

Yes, you can. The phone number you can contact us is +40213136815 or +40213136818, Monday to Friday, 09-17: 30.

 

How do you deal with orders?

Orders are retrieved and processed as soon as possible without exceeding one business day from receiving the order. Orders are not processed on weekends and during legal holidays.

 

What is the minimum amount I can order?

There is no minimum order value, but our store reserves the right to refuse orders whose ordering information is incomplete.

 

Validity of the prices

The prices of our products are expressed in Euro and RON and are available with both VAT (19%) and without VAT. Companies registered in Romania will be invoiced in RON (based on the BNR rate quoted on the day before the invoice date). VAT will be added at the net price according to the legal regulations existing in Romania. Foreign registered companies will be invoiced in EURO at a net price, excluding VAT. This website is reserved for orders from the company. If you want to purchase our products as natural person, please contact us. 

Prices are subject to human input errors. If you ordered a product with the incorrectly displayed price, you will be contacted by e-mail or telephone to validate the order under the new conditions.

 

How do I pay?

For the purchased products you have the following payment methods:

  • Payment by payment order
  • Online payment via bank card

 

How is the delivery made?

The ordered products will be sent by e-mail to the address indicated in the registration form on the site following the following procedure:

  1. Once you've confirmed your payment, you'll have an instant link (or will be emailed within 1 business day) with a personalized link that will allow you to download the product.
  2. The link is valid for 10 days
  3. Product download is allowed up to 3 times
  4. If you need to download the product later or more than 3 times, please contact us

 

Who can order?

Through this site orders can be placed exclusively by companies whether they are registered in Romania or abroad. If you wish to make the purchase and be invoiced as a natural person, please contact us.

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