Customer satisfaction surveys

It costs 8 times more to attract a new customer than to retain an existing one

“A business receives regular feedback from only 4% of unhappy customers. The other 96% do not react, and 91% will not come back.”
(Michael Le Boeuf, Management Prof., New Orleans Univ.)

Monitor closely your needs and customer satisfaction! Act before it is too late.

  • Identify exactly preferences of your customers and competition as well as their attitudes towards your company compared to the competition.
  • Create the foundation for a corporate culture focused on aligning the company to clients’ requirements.
  • Define a set of measurable objectives in relation to the level of customer satisfaction
  • Conduct a comparative analysis of your  company and its competition alignment to client’s request.

A satisfied customer:

  • Stays loyal to your company
  • Will strongly recommend your products / company to others
  • Is willing to pay a higher price for products / services (perceives a higher value and a lower risk)

Methodologies applied for customer satisfaction surveys

  • Face to face interviewing
  • Telephone interviews
  • Online interviews
  • Hybrid interviews (online + telephone)

Please contact us for more information

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